Whatsapp: 0494640023
info@robolaser.com.au

Services

Machine Selection & Application Advice

We help customers choose the most suitable laser equipment based on their material type, thickness range, production volume, application requirements, workflow, and future expansion plans. Rather than simply quoting a machine, we aim to recommend a solution that fits real production needs and long-term business goals.

Process / Steps

  1. Understand customer materials, thickness, and production needs
  2. Review current workflow and future capacity plans
  3. Recommend suitable machine type, power range, and configuration
  4. Discuss budget, layout, and practical application considerations
  5. Provide proposal and next-step advice

Service Advantage Summary

Helps customers avoid overbuying or under-specifying equipment and improves decision-making based on real production requirements.

Local Sales Consultation

We provide local communication and practical consultation for Australian manufacturers looking at laser cutting, welding, and automation solutions. Our focus is to make the process clearer, faster, and more relevant to local production needs, rather than offering generic product information only.

Process / Steps

  1. Initial enquiry and discussion
  2. Understand application and production goals
  3. Recommend suitable options
  4. Provide proposal and answer commercial questions
  5. Support decision-making and next steps

Service Advantage Summary

Local communication makes the process easier, reduces delays, and gives customers more confidence during evaluation.

Installation Coordination

We support customers through the installation stage by helping coordinate equipment delivery, site preparation requirements, and installation planning. The goal is to make the handover process more organised and reduce unnecessary delays before production starts.

Process / Steps

  1. Confirm machine order and site conditions
  2. Review power, gas, space, and layout requirements
  3. Coordinate delivery and installation timing
  4. Support installation planning and handover preparation
  5. Assist with post-installation follow-up

Service Advantage Summary

Improves project coordination and helps customers prepare their site with greater clarity and confidence.

Operator Training & Setup Support

We support customers with operator training, setup guidance, and practical assistance during the early stage of machine use. This may include basic operation guidance, process understanding, and helping customers get started more confidently and efficiently.

Process / Steps

  1. Confirm machine handover status
  2. Provide basic operation and safety guidance
  3. Support parameter understanding and workflow familiarisation
  4. Help operators gain confidence with day-to-day use
  5. Follow up on early-stage operational questions

Service Advantage Summary

Helps customers start production more smoothly and reduces the risk of slow adoption after installation.

After-Sales Support

We provide after-sales support to help customers address operational questions, service needs, and ongoing equipment-related issues. Our aim is to offer practical assistance that helps reduce downtime and supports long-term equipment use.

Process / Steps

  1. Customer submits issue or request
  2. Initial review and response
  3. Remote guidance or service coordination
  4. Follow-up on resolution progress
  5. Ongoing support if required

Service Advantage Summary

Ongoing support gives customers more confidence after purchase and helps protect long-term production continuity.

Production Upgrade & Automation Advice

For customers planning to improve efficiency, increase output, or prepare for future expansion, we also provide practical advice on machine upgrades, automation options, and workflow improvement. This may include larger format systems, higher power options, or automation-related considerations.

Process / Steps

  1. Review current production limitations
  2. Identify upgrade or automation opportunities
  3. Recommend practical equipment or workflow options
  4. Discuss budget and implementation priorities
  5. Support future planning

Service Advantage Summary

Helps customers plan beyond immediate equipment needs and supports smarter long-term production investment.